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Single Point Of Contact

A single point of reference for any necessity. If you are not sure who to ask, contact Skynet Technology.

Always On

The assurance of always finding the service available, whenever your business requires it, 24 hours a day, 365 days a year.

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We Speak Your Language

We currently support our clients in 5 languages: Italian, English, French, Spanish and Portuguese

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For Your Business

We know your processes and your organization. During the years we specialized in the world of Retail and specifically in the context of Fashion.

Retail support

Retail Support

Skynet acts as a SPOC (Single Point of Contact), a point of reference to guarantee an efficient and quick response for every problem that that sales assistants or store managers can have every day. We aim to guarantee the best operative continuity to their important function, and to ensure the data flow with the headquarters. All this is achieved through our extensive knowledge of the Fashion / Retail world and the use of tools capable of guiding our technicians in the provision of the services, by automating the check on the service levels.

This service model has been designed in order to be able to support a type of user different that the common office user. Moreover, the target users are not concentrated in a single building, but are instead spread on an international territory. The classic approach, based on on-site resident technicians is therefore not adequate. For this reason, the service is based on a central structure (Service Desk) that holds the whole intelligence and knowledge and can guide the generic technicians from remote, in case they need assistance.

User Support

User Support

The same model, optimized throughout the years, has been exported to support headquarters users.

We discovered that also in this context we are able to guarantee important advantages: to be able to solve a high percentage of problems from remote, minimizing the waiting time of users. The result is therefore an optimized service in terms of efficiency and effectiveness.

Monitoring

Monitoring

We are able to monitor the devices and systems of our clients 24 hours a day with specialized technical personnel, working in our control room also at night (as opposed as being on-call).

Special Projects

Our specialized team is available to support special projects such as roll-outs; new store openings; training from remote and on-site; projects concerning mobile devices.

NEED HELP?

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Area Commerciale

Vuoi conoscerci meglio, ti interessa sapere come possiamo supportarti? I nostri consulenti sono a tua disposizione.

Area Tecnica e Amministrativa

Per qualsiasi necessità di approfondimento tecnico oppure per un contatto amministrativo.

P.IVA 01757810518 Ufficio del Registro delle Imprese: Arezzo - Numero di iscrizione presso il Registro delle Imprese: 137134 - Capitale Sociale: € 50.000 i.v.
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Slideshow photo credits: kenmainr, Chad Cooper, Kevin Gill. CC 2.0 - licences