{"id":595,"date":"2019-12-17T10:21:32","date_gmt":"2019-12-17T10:21:32","guid":{"rendered":"https:\/\/www.skynet-technology.it\/?page_id=595"},"modified":"2019-12-19T09:33:44","modified_gmt":"2019-12-19T09:33:44","slug":"la-structure","status":"publish","type":"page","link":"https:\/\/www.skynet-technology.it\/fr\/la-structure\/","title":{"rendered":"La Structure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"595\" class=\"elementor elementor-595 elementor-249\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9bd770c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9bd770c\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div 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data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">La Structure<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c6ad79 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"9c6ad79\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.skynet-technology.it\/fr\/\">Skynet Technology<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ea8159 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" 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C681.9,172,670,192,655.4,210.1L655.4,210.1z\"><\/path>\n<\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tService Desk\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5e5e860\" data-id=\"5e5e860\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47e7b77 elementor-widget elementor-widget-text-editor\" data-id=\"47e7b77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Le service Desk est une structure centrale \u00e0 l\u2019int\u00e9rieur de Skynet qui repr\u00e9sente le point unique de contact (SPOC: single point of contact) pour tous les utilisateurs et il d\u00e9tient en m\u00eame temps la knowledge base pour pouvoir coordonner les activit\u00e9s des autres structures et de tierce-partie.<\/p><p>Les personnes qui font partie de cette division sont tous des techniciens sp\u00e9cialis\u00e9s avec des comp\u00e9tences de processus. L\u2019objectif principal de ce service est celui d\u2019accueillir les demandes de support, de r\u00e9soudre les probl\u00e8mes d\u00e8s les premiers instants ou dans les plus brefs d\u00e9lais possibles.<\/p><p>Pour garantir les niveaux d\u2019excellence que nous r\u00e9ussissons \u00e0 atteindre, nous nous concentrons aussi bien sur le profil des personnes que sur l\u2019innovation. Des solutions ont \u00e9t\u00e9 con\u00e7ues pour garantir les engagements pris envers les clients. Par exemple, un outil a \u00e9t\u00e9 brevet\u00e9 pour g\u00e9rer les SLA critiques \u00e0 travers des signaux sonores et lumineux.<\/p><p>Par le mod\u00e8le de service perfectionn\u00e9 et gr\u00e2ce \u00e0 une approche concr\u00e8te de continuous improvement, les niveaux de service continuent \u00e0 \u00e9voluer avec le temps. L\u2019augmentation de l\u2019efficacit\u00e9 du service se fait gr\u00e2ce \u00e0 une profonde compr\u00e9hension mutuelle , un niveau de confiance et de d\u00e9l\u00e9gation majeur. Le r\u00e9sultat est que le SPOC de Skynet r\u00e9unit en une unique structure ce qui est normalement g\u00e9r\u00e9 par au moins trois diff\u00e9rents acteurs. 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Skynet dispose de deux structures : le laboratoire principal de Staging \u00e0 travers lequel tous les besoins sont pris en charge au sein de la communaut\u00e9 europ\u00e9enne et un si\u00e8ge d\u00e9plac\u00e9 pr\u00e8s de notre important partenaire en UAE \u2013 Emirats Arabes Unis (qui nous permet de continuer \u00e0 garantir, aussi dans cette zone g\u00e9ographique les m\u00eames niveaux de service sans avoir de risque de retard d\u00fb \u00e0 la douane). Ind\u00e9pendamment d\u2019o\u00f9 la technologie est achet\u00e9e, tout le mat\u00e9riel est livr\u00e9 dans notre entrep\u00f4t (qui repr\u00e9sente souvent un domicile fiscal de nos clients). G\u00e9n\u00e9ralement il est compt\u00e9 sur la gestion des syst\u00e8mes assett, il est pr\u00e9par\u00e9, configur\u00e9, valid\u00e9 et en fonction des cas il est stock\u00e9 et mis \u00e0 disposition, pr\u00eat pour les demandes de support ou envoy\u00e9 \u00e0 l\u2019utilisateur final.<br \/>Cette structure nous permet de r\u00e9pondre aux besoins les plus complexes li\u00e9s au monde \u201cmobile\u201d, \u00e0 travers notre solution de \u201cHot spare mobile\u201d qui garantit la continuit\u00e9 op\u00e9rative ind\u00e9pendamment de la disposition physique ou du device utilis\u00e9.<\/p><p>Le laboratoire fonctionne en parfaite coordination avec le service desk et avec les structures techniques \/ fonctionnelles du commettant plut\u00f4t qu\u2019avec les tierces parties impliqu\u00e9es dans le 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class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-903cb5b elementor-widget elementor-widget-text-editor\" data-id=\"903cb5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Gr\u00e2ce \u00e0 la pr\u00e9sence d\u2019experts des syst\u00e8mes qui surveillent les consoles 24h\/24 et 365 jours par an et \u00e0 travers des outils propri\u00e9taires plut\u00f4t que ceux mis \u00e0 disposition par nos clients, nous distribuons des services de suivi de r\u00e9seaux , d\u2019applications et de services sp\u00e9cifiques au Retail.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element 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class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c5e6c02\" data-id=\"c5e6c02\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ae3b7b elementor-widget elementor-widget-text-editor\" data-id=\"1ae3b7b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Une des missions principales de Skynet est celle de r\u00e9duire l\u2019incidence des interventions sur sites. Il existe toutefois une liste d\u2019occasions pour lesquelles il est n\u00e9cessaire d\u2019intervenir physiquement (nouvelles ouvertures, roll-out technologiques, etc\u2026).<\/p><p>Skynet soutient avec diff\u00e9rentes approches les diverses exigences : pour les interventions de nature plus g\u00e9n\u00e9rales ou toutefois pour des activit\u00e9s qui peuvent \u00eatre ex\u00e9cut\u00e9es par des simples techniciens, guid\u00e9s \u00e9ventuellement par qui d\u00e9tient la comp\u00e9tence au niveau central (Service Desk Skynet) par le biais d\u2019un r\u00e9seau partenaire consolid\u00e9 et qualifi\u00e9 qui nous permet de couvrir toute l\u2019Europe et l\u2019UAE ; alors que dans le cas o\u00f9 soit n\u00e9cessaire une comp\u00e9tence sp\u00e9cialis\u00e9e, nous avons organis\u00e9 une \u00e9quipe d\u2019experts Retail qui interviennent de mani\u00e8re plus cibl\u00e9e.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La Structure Service Desk Le service Desk est une structure centrale \u00e0 l\u2019int\u00e9rieur de Skynet qui repr\u00e9sente le point unique de contact (SPOC: single point of contact) pour tous les utilisateurs et il d\u00e9tient en m\u00eame temps la knowledge base pour pouvoir coordonner les activit\u00e9s des autres structures et de tierce-partie. Les personnes qui font &#8230; <a title=\"La Structure\" class=\"read-more\" href=\"https:\/\/www.skynet-technology.it\/fr\/la-structure\/\">Read more<span class=\"screen-reader-text\">La Structure<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La Structure - Skynet Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skynet-technology.it\/fr\/la-structure\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La Structure - Skynet Technology\" \/>\n<meta property=\"og:description\" content=\"La Structure Service Desk Le service Desk est une structure centrale \u00e0 l\u2019int\u00e9rieur de Skynet qui repr\u00e9sente le point unique de contact (SPOC: single point of contact) pour tous les utilisateurs et il d\u00e9tient en m\u00eame temps la knowledge base pour pouvoir coordonner les activit\u00e9s des autres structures et de tierce-partie. 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