Level first call fix (greater than) 85% Full control on your Retail Our own assets and tools have been developed through our 15-year experience in giving HQ / Retail support knowledge of your business 24H, 365/d, 9 languages, more than 10 logistic hubs around the world Global support Smartphone, Tablets are strategic tools Innovative tools Your issues are our opportunities: our successfully story in APAC Worldwide coverage ELITE Borsa Italiana Project, Financial Rating 1 (according to the Italian company CRIF) Stability for your business

Services

We offer the best services for our customers
Single Point Of Contact

A single point of reference for any necessity. If you are not sure who to ask contact Skynet Technology.

Always on

The assurance of always finding the service available, whenever your business requires it, 24 hours a day, 365 days a year.

We Speak Your Language

We currently support our clients in 7 languages: Italian, English, French, Spanish, Portuguese, German and Russian.

For Your Business

We know your processes and your organization. During the years we specialized in the world of Retail and specifically in the context of Fashion.

Sky-Machine – The Skynet engine

Processes and organization

When the work volumes increase, even the most experienced consultants, without an optimized organization and processes, can not guarantee adequate service levels.
The service desk is Skynet’s central structure, representing the single point of contact (SPOC) for every user and also owns the basic knowledgebase to coordinate the activities of the other structures and third parties.
Skynet offers two structures: the main Staging laboratory through which we support all the needs within the European Union and an external office located at the premises of one of our important partners base in UAE
Expert systems analysts work on monitoring consoles H24, 365 days a year.
One of Skynet’s main missions is to reduce the frequency of on-site interventions. Sometimes, though, it may be necessary to operate directly at the client’s premises

Methods and tools

We consider essential using modern methods and tools. Thanks to our model and tools we can automatize, control, measure and improve our processes and those of our clients:

Our model

Our model was created to face a very specific need: to guarantee the highest operative continuity to non-technical users, dedicated to selling luxury items to very demanding clients. Thanks to our model we can guarantee Premium service levels to respond to this specific demand. Fortunately, we realized that this same model, exported to other more traditional contexts, continues to guarantee important advantages.

Tools

Tools must be flexible, simple to use and maintain, complete but not complex, not too expensive, up to date, open and integrated: these are the reasons for which, after a careful analysis on what the market had to offer, Skynet has chosen to build them internally. After years of work, we can affirm that this choice was proven to be the right one. The Call managment, the Ticket Managment, the Assett Management represent an essential aid for everybody working at Skynet (and thanks to them, problems related to human error are minimized).

Our numbers

85% Tickets solved autonomously
80%Calls answered within 20 sec.
98% Calls answered by technicians
100% Staging – Items configured and shipped (within the same day)
90% On-site interventions – NBD
99% Monitoring – Alerts managed within 15 minutes

Support services

Our offer

We believe that focus and specialization are key words to guarantee a high service quality, as well as health and prosperity for our company.
Skynet Technology focuses solely on providing support services. We believe in the continuous organization and optimization of every process.
Now a reference point for the fashion retail world, Skynet Technology has been involved in several successful cases, also concerning development projects for main companies dealing in other industry sectors.
01
Retail Support
Skynet acts as a SPOC (Single Point of Contact), a point of reference to guarantee an efficient and quick response for every problem that that sales assistants or store managers can have every day.
02
User support
The same model, optimized throughout the years, has been exported to support headquarters users.
03
Monitoring
We are able to monitor the devices and systems of our clients 24 hours a day with specialized technical personnel, working in our control room also at night.
04
Special Projects
Our specialized team is available to support special projects such as roll-outs; new store openings; training from remote and on-site; projects concerning mobile devices.

UNI EN ISO 9001:2015

Certification UNI EN ISO 9001:2015

UNI CEI ISO/IEC 27001:2017

Certification UNI CEI ISO/IEC 27001:2017

ELITE