About us

Identity

Skynet Technology specializes in support services for Retail companies in the Fashion & Luxury world with stores, warehouses and branch offices at an international level.

Skynet was born in 2003 from the founders’ experience, gathered in a reference company of the Fashion world.
This specific competence has been made immediately available to the most important firms of this sector, allowing Skynet Technology to quickly become a point of reference.

Today, the most important groups of the luxury world, both national and international, are our clients.

The market recognizes Skynet’s capability of providing Premium service levels in complex and articulated contexts. This is possible due to the extensive knowledge and focus on this sector of industry.

A skilled team, proprietary tools such as Call management; Ticket Management; Asset managment, all integrated, allow to provide services and specific solutions measured in KPI and SLA.

Skynet offers a main office in Montevarchi, a Staging laboratory, a monitoring room, a logistics stockroom, international partnerships, 12 languages and extended office hours H24/365.

Strong points

All departments, including the Service Desk (Skynet’s central structure) are located in Italy.

Focus on personnel selection. All our employees are specialized technicians, not call center operators. In order to guarantee high quality levels, we implement every action necessary to minimize the turnover of our personnel.

The offices, infrastructures and tools are designed to guarantee the highest operative continuity through redundant configurations (systems, connectivity, etc.) and generators in case of blackouts. (Disaster Recovery and Business Continuity)

The service windows we can provide (24 hours, 7×7, 365 days) are covered with on-site personnel instead of on-call.

Our team

Massimiliano Molese

Socio e Presidente

His first experiences took place in the second bank group of France, where he achieved in time important international responsabilities, until he became CEO of a subsidiary. Later, he has worked in Italy developing new IT and digital innovation activities. As manager and entrepreneur, he supports the new development plan of the company.

Gianluca Bellantuono

Charter member and Vice President

Skynet Technology’s charter member and Vice President, he matured an extensive experience in the IT environment, as consultant at first, and later as employee in a large industrial group. Thanks to his experience acquired on the job, an innate communicative attitude and a strong enthusiasm, he has driven the company’s growth right from the start.

Riccardo Badii

Charter member and CEO

Skynet Technology’s charter member and CEO, studied as Engineer, has started his professional career as IT consultant for medium and large companies. An expert in management, he built the core of the company. Today, in addition to being its CEO, he deals with all the financial aspects and the development of the company’s tools.

Alessio Renzetti

Technical Manager

Technical Manager, a practical and reliable professional, he coordinates every activity of one of Skynet’s Excellency centers.